KGI continues to closely monitor developments related to the current outbreak of the Coronavirus known as COVID-19. We are committed to ensuring our customers have access to the most reliable connections and networks. The situation is fluid and evolving. We are working closely with our employees and suppliers to support ongoing business operations and serve our customer's needs.
How is KGI responding to the COVID-19 outbreak?
Following guidance from public health authorities, including the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we continue to implement strategies to protect our workforce and ensure continuity of operations for our customers. For local Virginia COVID-19 information, please visit the Virginia Department of Health's website.
In a state of emergency, how will KGI continue operations?
Keeping our customers connected is our highest priority. Many businesses are asking employees to work from home. We continue to schedule new installations inside KGI's current service areas. Our technicians will heed the advice put forth by the CDC when installing new customers. Depending on current conditions in a region and guidance from local, state, or federal officials, operations could change.
KGI has been experiencing a high volume of installations. If you are needing internet and you are within our current service area, we encourage you to call KGI's customer service as soon as possible so we can get you on the schedule.
What is KGI doing to prepare and protect our employees?
Following the guidance and direction of the U.S. Government, the Centers for Disease Control and Prevention and the World Health Organization, we’ve implemented best practices, travel restrictions and alternate working arrangements to protect the health and welfare of our employees. KGI's office hours will remain the same, but the office building will not be open for visitors. All inquiries will be handled through phone and email support.