Fixed Wireless Internet Advantages:
Close Proximity to the towers
Not affected by weather
Satellite Internet Disadvantages:
Communication thousands of miles away
Affected by weather
DSL and Cable Internet Disadvantages:
Copper cables, not glass
Loses signal strength farther down the copper wires
Electrical interference potential
KGI is a Wireless Internet Service Provider (WISP). WISPs are NOT hotspots.
Hotspot Definition: "A hotspot is a physical location where people may obtain internet access, typically using Wi-Fi technology, via a wireless local area network (WLAN) using a wired router connected to an INTERNET SERVICE PROVIDER."
KGI is an internet service provider. KGI is NOT using the same frequency as cell phone companies or connected to cell phones in any way. KGI has our own licensed frequency.
No. KGI does not limit the amount of data you can use each month. In addition, KGI does not slow speeds (throttle) after using a lot of data. KGI offers unlimited data and no throttling!
KGI has two agreement types: two-year contract and month-to-month. The two-year contract locks in the price for two years and also gives a $5 discount.
On the top of our website is the "Account Portal" for all current customers. Once installed, you will receive an email with your log in information. Go to the portal and input your credit card information, make updates, etc.
If you are a current customer and need to contact KGI, we have several methods and all are available 24/7:
1) Phone call - 540-709-7070 - Leave a message and we will be alerted..
2) Text message - 540-709-7070 - Text a message and we will be alerted.
3) Account Portal - Log into your portal and send a message.
4) Email: Email a message to email@example.com
The only way to ensure your service with KGI remains great is to use KGI's compatible router. These routers work with the antenna to ensure reliability and stability. In addition, when KGI has an update, it automatically updates the KGI router. If an additional router is desired, KGI asks that it is plugged into the KGI router. This will ensure updates continue and your service will remain secure inside of our firewall.
KGI receives an alarm the moment a customer's internet is down. This allows us to immediately respond and fix the issue, as well as update the router.
For security measures, KGI reboots and updates the system Friday evening into Saturday morning. In the rare case that your CPE is not responding, unplug it. Wait 10 seconds and plug back in. Wait a few minutes and the system should reboot itself. If it is still not responding, email us at firstname.lastname@example.org to open a ticket. You may also email a maintenance request ticket inside your KGI customer portal. KGI has engineers on call to handle your issue.
Click here for testimonials regarding KGI's service.
Yes, KGI offers promotional deals. These promotions will be on the Home page of our website. Check back often to see if we are carrying a promotion.
All KGI News is located under our "Company" section. KGI is constantly updating this section with recent news.
KGI recommends that all media send their inquiries to our email: email@example.com. In the subject header, say "Media Inquiry" and in the body of the letter mention the reason for the inquiry. The support team will forward the inquiry to the correct KGI official. You may follow up with a phone call at 540-709-7070.