Frequency asked questions (faq)


How does fixed wireless internet compare to DSL, cable, or satellite internet?

Fixed Wireless Internet Advantages:

Lower Latency

Faster Speeds

Close Proximity to the towers

Not affected by weather

Satellite Internet Disadvantages:

Communication thousands of miles away

Affected by weather

DSL and Cable Internet Disadvantages:

Copper cables, not glass

Loses signal strength farther down the copper wires

Electrical interference potential

Is KGI a hot spot? No

KGI is a Wireless Internet Service Provider (WISP). WISPs are NOT hotspots. 

Hotspot Definition: "A hotspot is a physical location where people may obtain internet access, typically using Wi-Fi technology, via a wireless local area network (WLAN) using a wired router connected to an INTERNET SERVICE PROVIDER."

KGI is an internet service provider. KGI is NOT using the same frequency as cell phone companies or connected to cell phones in any way. KGI has our own licensed frequency.

Do you offer service where I live?

We are constantly acquiring towers and expanding our service. Please check the Counties Served section or the home page banner.  If you are still unsure, please give us a call at 540-709-7070 ext 1 for Residential and ext 3 for business.

Does KGI have data caps on usage?

No. KGI does not limit the amount of data you can use each month.  In addition, KGI does not slow speeds (throttle) after using a lot of data.  KGI offers unlimited data and no throttling!

What are KGI's agreement terms?

KGI has two agreement types: two-year contract and month-to-month.  The two-year contract locks in the price for two years and also gives a $5 discount.

I am a current customer, how do I update my credit card, access my account, & contact KGI?

On the top of our website is the "Account Portal" for all current customers. Once installed, you will receive an email with your log in information. Go to the portal and input your credit card information, make updates, etc. 

If you are a current customer and need to contact KGI, we have several methods and all are available 24/7:

1) Phone call - 540-709-7070 - Leave a message and we will be alerted..

2) Text message - 540-709-7070 - Text a message and we will be alerted.

3) Account Portal - Log into your portal and send a message.

4) Email: Email a message to

Can I use my own router and still have the same great service?

The only way to ensure your service with KGI remains great is to use KGI's compatible router. These routers work with the antenna to ensure reliability and stability. In addition, when KGI has an update, it automatically updates the KGI router. If an additional router is desired, KGI asks that it is plugged into the KGI router. This will ensure updates continue and your service will remain secure inside of our firewall.

KGI receives an alarm the moment a customer's internet is down. This allows us to immediately respond and fix the issue, as well as update the router.