Frequency asked questions (FAQs)

How does fixed wireless internet compare to DSL, cable, or satellite internet?

Fixed Wireless Internet Advantages:

Lower Latency

Faster Speeds

Close Proximity to the towers

Not affected by weather

Satellite Internet Disadvantages:

Communication thousands of miles away

Affected by weather

DSL and Cable Internet Disadvantages:

Copper cables, not glass

Loses signal strength farther down the copper wires

Electrical interference potential

What are the advantages of KGI's fixed wireless technology?

There are many advantages to fixed wireless:

It’s easier to setup the equipment. There is no need to run wires directly to the property. Instead, radio waves can be sent directly to a receiver, which can be easily installed on the roof.
There are no data caps. Other wireless services, such as satellite-based and cellular-based services, typically have data caps that limit the amount that you can download.
It's fast. Fixed wireless internet services tend to be fast broadband. If you need fast Internet services, you may want to inquire about fixed wireless internet. Fixed wireless internet is steadily increasing in speed as technology improves. It can also provide service anywhere and is the best option for when it comes to unlimited high speed internet for rural areas.
It’s proven technology. Fixed wireless technology has grown in stability, reliability, and cost-effectiveness for decades. Recent advances have made it a more viable, affordable option for businesses and homeowners.

Is KGI a hot spot? No

KGI is a Wireless Internet Service Provider (WISP). WISPs are NOT hotspots.

Hotspot Definition: "A hotspot is a physical location where people may obtain internet access, typically using Wi-Fi technology, via a wireless local area network (WLAN) using a wired router connected to an INTERNET SERVICE PROVIDER."

KGI is an internet service provider. KGI is NOT using the same frequency as cell phone companies or connected to cell phones in any way. KGI has our own licensed frequency.

Do you offer service where I live?

We are constantly acquiring towers and expanding our service. Please check the Counties Served section or the home page banner. If you are still unsure, please give us a call at 540-709-7070 ext 1 for Residential and ext 3 for business.

Does KGI have data caps on usage?

No. KGI does not limit the amount of data you can use each month. In addition, KGI does not slow speeds (throttle) after using a lot of data. KGI offers unlimited data and no throttling!

What are KGI's agreement terms?

KGI has two agreement types: two-year contract and month-to-month. The two-year contract locks in the price for two years and also gives a $5 discount.

I am a current customer, how do I update my credit card, access my account, & contact KGI?

On the top of our website is the "Account Portal" for all current customers. Once installed, you will receive an email with your log in information. Go to the portal and input your credit card information, make updates, etc.

If you are a current customer and need to contact KGI, we have several methods and all are available 24/7:

1) Phone call - 540-709-7070 - Leave a message and we will be alerted..

2) Text message - 540-709-7070 - Text a message and we will be alerted.

3) Account Portal - Log into your portal and send a message.

4) Email: Email a message to support@kgicomm.com

Can I use my own router and still have the same great service?

The only way to ensure your service with KGI remains great is to use KGI's compatible router. These routers work with the antenna to ensure reliability and stability. In addition, when KGI has an update, it automatically updates the KGI router. If an additional router is desired, KGI asks that it is plugged into the KGI router. This will ensure updates continue and your service will remain secure inside of our firewall.

KGI receives an alarm the moment a customer's internet is down. This allows us to immediately respond and fix the issue, as well as update the router.

When does KGI reboot and update the system?

For security measures, KGI reboots and updates the system Friday evening into Saturday morning. In the rare case that your CPE is not responding, unplug it. Wait 10 seconds and plug back in. Wait a few minutes and the system should reboot itself. If it is still not responding, email us at support@kgicomm.com to open a ticket. You may also email a maintenance request ticket inside your KGI customer portal. KGI has engineers on call to handle your issue.

Where can I find real testimonials?

Click here for testimonials regarding KGI's service.

Does KGI offer promotions?

Yes, KGI offers promotional deals. These promotions will be on the Home page of our website. Check back often to see if we are carrying a promotion.

Where does KGI share big news?

All KGI News is located under our "Company" section. KGI is constantly updating this section with recent news.

I work for the Media and would like to set up an interview. How do I contact KGI officials?

KGI recommends that all media send their inquiries to our email: support@kgicomm.com. In the subject header, say "Media Inquiry" and in the body of the letter mention the reason for the inquiry. The support team will forward the inquiry to the correct KGI official. You may follow up with a phone call at 540-709-7070.