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Troubleshoot Instructions

If you are having trouble with your internet, please try the steps in this video. You can also follow along with the steps on the PDF below. If you try these steps and still have no internet, please call 540-709-7070 or email support@kgicomm.com.

Download Reboot Instructions

Download PDF

For current Customers in Hillsboro only

If you are having trouble with your internet please try the steps in both videos.

Video 1 - Troubleshoot equipment inside the home 

Please watch this video after you watched/completed the steps in the first video.

Video 2 - Troubleshoot equipment outside the home.

Download Reboot Instructions (Hillsboro)

Download PDF

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