Email Support is available 24/7. Create a service ticket by sending an email to firstname.lastname@example.org. Describe the issue you are experiencing, and send any pertinent information. Give your name, address, and phone number. The next available service technician will assist you.
For an additional $7 each month, KGI will provide technical support for no additional charge.
KGI's Account Portal has a messaging section that will create a support ticket that will be sent to an available technician. Simply describe the issue at hand and send.
KGI's Customer Service Team is available Monday - Friday, 8am-4pm. Customer Service will take a message and route it to the next available technician. KGI's Customer Service phone number is 540-709-7070 ext 1.
For a list of KGI's IT Support Services, please click here.
Additional contact information is here