How KGI WISP Installs Work

Located within Line-of-Sight?

Residences located within line-of-sight of the tower can typically receive speeds extremely high and extremely fast. With this type of install, typically a small antenna can installed. If line of sight is possible with a taller pole, there are various sizes to help get that line of sight. A site survey will be required to verify.

Located on Flat or High Ground?

Non-line-of-sight frequencies work through foliage as far as 5-7 miles from the tower. With this type of topo, a small antenna can be fastened on the roof or in the yard. If there are trees close to the residence, a tripod can be used to reach over the trees.

Located in a hollow?

Residences located in low areas or in a hollow would only be able to use Non-Line-of-Sight frequency if the antenna is raised above the hollow space. That would require being installed on a tall tree or with a large tripod and pole. There are various sizes from small to large. If there are trees close to the residence, then the antenna must be raised above them in order for the frequency to receive a proper signal.

There are other frequencies that could possibly work, but a site survey would be required and testing.

Why does my neighbor have a small antenna but I need a large tripod?

With frequencies, everything depends on the landscape and the foliage. Seeing the desperate need of high speed and the difficult terrain, KGI decided to have multiple sizes of tripods and poles as an immediate solution. Note: KGI will ask the residence owner to look at what is needed to be installed before installing the equipment. The residence owner has the opportunity to decide whether or not to use KGI's services.

Are there any updates?

KGI has been consistently working to get more frequencies as an additional solution to the terrain, foliage, and federal zone. KGI is also working on a testing area with a new frequency for the hollow areas. Please be patient as the infrastructure is put in place to begin testing.

I'm on the waiting list, why haven't I received an email or call?

Please check your spam folder for KGI emails. Often, email responses go to spam folders because it comes from an email "info" or "support." If you did not find the message in the spam folder, please call the office.

KGI answers every email and phone message received. If a web request or email request was sent and no return acknowledgement of that message was received, then KGI did not receive the message. Please call the office and speak directly with the customer service staff.

Feel free to call our office from 8am-4pm Monday - Friday. We will do our best to let you know the updates.