Payment/Refund Policy

Payment. For access to and use of the Service, Subscriber agrees to pay the fee amounts set forth in the Service Application Form. Subscriber must (i) provide KGI with accurate and complete billing information including legal name, address, telephone number, and credit card/billing, and (ii) report to KGI all changes to this information. Subscriber is responsible for all charges to Subscriber’s account. Subscriber will be billed each month for the service and any additional usage or services. Subscribers are responsible for paying all charges billed to their account in the manner and method prescribed on their invoice. KGI is not responsible for any charges or expenses (overdrawn accounts, exceeding credit card limits, etc.) resulting from charges billed by KGI. If KGI has failed to pay any underlying service provider all amounts owing for your account - whether or not you have paid KGI - your account will be subject to suspension or cancellation until you or KGI has paid all amounts due. Delinquent accounts may be suspended or canceled at KGI’s sole discretion; however, charges will continue to accrue until the account is canceled. KGI may bill an additional charge to reinstate a suspended account. A monthly billing cycle shall commence on the anniversary date of the installation of the service. Subscriber is responsible for any taxes, including personal property taxes or sales taxes resulting from Subscriber’s use of the Service.

Term and Termination.  The term of this Agreement shall commence on the Effective Date. If Subscriber has selected a month-to-month Service plan, then this Agreement shall continue on a month-to-month basis. If Subscriber has selected an initial two-year Service plan, then this Agreement shall continue for two years and, unless otherwise terminated at the end of such two-year period, will continue on a month-to-month basis thereafter. If Subscriber is eligible for a free trial, as indicated at the time Subscriber signed up for the Service, then Subscriber shall not be charged for the first five (5) days of this Agreement. If Subscriber does not cancel this Agreement within forty-eight (48) hours prior to the end of the 5-day trial period, then at the end of the 5-day trial period, KGI will begin charging Subscriber for the Service in accordance with the terms hereof.

Subscriber may terminate this Agreement at any time; however, if Subscriber has signed up for an initial two-year Service plan, then Subscriber may not terminate this Agreement until after such initial two-year term. Subscriber’s continued use of the Service constitutes acceptance of this Agreement as it may be amended from time to time. If Subscriber is dissatisfied with the Service or any related terms, conditions, rules, policies, guidelines, or practices, Subscriber’s sole and exclusive remedy is to discontinue using the Service. KGI reserves the right, in its sole discretion, to terminate Subscriber’s account and use of the Service, with or without notice. Subscriber may terminate its account and this Agreement at any time and for any reason by providing notice of intent to terminate to KGI. If Subscriber leases any equipment from KGI, Subscriber shall return such equipment to KGI no later than seventy-two (72) hours following the termination of this Agreement. Such equipment will be returned in working order and good condition, ordinary wear and tear excepted. In the event the equipment is not timely returned or is not returned in working order or good condition, Subscriber shall pay KGI an amount equal to the then fair market value of such equipment, as reasonably determined by KGI.

Any amounts owed or refunded to Subscriber under the terms of this Agreement will be processed as an account credit. Account credits will be applied against future payments owed by Subscriber. In the event an unused account credit exists as of the termination of this Agreement (after applying such credit to any additional amounts that may be owed by Subscriber following the termination), KGI will remit a check in the amount of such account credit to Subscriber within 6 weeks of termination provided. Checks will be sent to the address where the Service was provided, unless Subscriber otherwise notifies KGI at the time of termination that such check should be sent to an alternate address. 

MERCHANT CONTACT information: 540-709-7070,,

King George, Virginia 22485