Warranty & Upgrade policy

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You may return the router or antenna for a replacement if it becomes inoperable due to defective materials or workmanship within one year of the install date.

Instructions:

• Contact us to regarding a replacement.
• We may replace your KGI router or antenna equipment with a similar or refurbished product.
• Lost, stolen, damaged, or destroyed equipment will be replaced at KGI market price and charged to the customer.
• We must receive the defective equipment within 14 days of notifying us. Items received after 14 days will be billed for the equipment replacement.

Covered:

• Replacing defective KGI equipment provided to you, including modems and routers
• Labor of KGI services and its authorized technicians

Not covered:

• Equipment damaged or destroyed through customer's, or any agent of customer's, negligent or intentional acts
• Customer modifications to the covered equipment
• Equipment destroyed due to fire or natural disasters, such as flood damage or other causes outside of KGI's control
• Equipment or labor ordered or obtained by customer from any person or entity other than KGI

Note:

• Equipment won’t be accepted  or warranty honored if KGI's equipment is received after 14 days and it is deemed defective by KGI.
• If equipment is not deemed defective by KGI, a charge for equipment will be required to be paid by customer, if customer receives new equipment.
• In addition, If equipment is not deemed defective by KGI, a charge for Labor of KGI Services, and current KGI labor rates for its authorized technicians will be required to be paid by customer.