KGI Communications is an amazing company to deal with. In addition to terrific internet technology that allows me fast and flawless remote capabilities for work, their service is incomparable.
I had an inexplicable service interruption late on a Saturday night. After one phone call, KGI solved the problem in a few minutes. No need to wait days for a technician. KGI fixed it while I was on the phone.
And called back to be sure I was satisfied!
I just wanted to give a big shout out to KGICOMM for getting us high speed internet! **** and his staff are excellent and the speeds are great. I signed up for Netflix trial and was amazed. 2 Ipads streaming, 2 laptops updating patches that have never been updated, 2 iphones downloading IOS 12.2, and Netflix streaming a movie and no issues. The router is even in the basement. Just wanted to say a HUGE thank you to KGICOMM!
We just got our service installed and I can say it’s great! We have never been able to have internet at our house and we are now able to enjoy Netflix and I can now actually use my laptop with no lag or issues and it’s fast! **** was great, came out, installed everything, and showed me exactly everything I needed to know!
I would definitely recommend KGI to anyone looking into or curious about them.
Have had fast, reliable internet service thru KGI for several months. Customer service is top notch, installation was flawless, and we are thrilled to have high speed internet. After relying on data from cell phones for years, it is a technological dream come true.
Wow. Just wow. I’ve never experienced such amazing customer service. From my initial call which I believe was with **** who transfers me to **** I was amazed. Usually when you call a cable company/ISP you’re on hold for hours and get transferred a million times to people who would rather not help or talk. Not the case here. **** and I chatted for some time first about service then other things, the paper, the history of KGI, and the brilliant mind and outstanding team behind it.
Within two hours after my initial call **** comes out and informs me I get great service here. The next day (today) ***** calls to verify a time frame. **** shows up early (no complaints just more fuel that this team is amazing.
Either way after about an hour of them on the roof and hooking the modem up I have two WiFi networks.
I am about to return this Verizon hotspot (Luckily my 14 day return policy is this Thursday) all this worked out perfectly.
We are new to the area and had so many issues with our contractors for the home and property internet and hot spots and M****** (now A***** B*****),
The price is reasonable it’s about the same we paid for this lousy hot spot that after 15gbs slowed down to 3g speeds ($100 unlimited plan via Verizon don’t fall for it)Call KGI instead. No KGI is not a hotspot, it’s WISP.
The modem is so small and modern it fits in a windowsill so cool! **** and his team didn’t really have to drill much other than one cable cord to the modem... most of it was just activating service. I’ve been spending the last few hours after they left walking around the house and property (it’s 11+ acres with only about 2.5 exposed) I get it all over the house, deck and back yard. Pretty nice.
KGI is really amazing. So far so good, surpassing any expectations with the grade A customer service/relations and the technology. Lengthy review I know but they deserve all the credit and 5 star reviews. Thanks again to the KGI team and everyone I spoke and met with. Bravo!